Telemetry - Technical Support Officer

Who are we?

We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring. 

The role

South East Water are looking for a permanent full-time Technical Support Officer to join the Telemetry team. In this role, you will be responsible for IoT hardware within the Telemetry Team’s portfolio, Database administration, Hardware and Software configuration, Firmware, system performance and improvements.

You will be required to diagnose and rectify faults both remotely and on-site, you will also be managing internal and external resources needed to complete tasks. This role requires both the ability to work productively in a team and autonomously as you will need to be able to work across different teams and stake holders to facilitate projects.

As part of a team of engineers and technicians, central to this role are responsibilities for 24/7 safe operation to provide support and minimise disruption of services to customers and as well as ensuring that public health and the environment are not put at risk. This includes participation in a rostered after-hours duty team, emergency response, and incident support as required.

This role will come with a work vehicle, this is a hybrid role in which you are able to work from home.

Who are you?

• Minimum of 10 years’ experience, Trade or Diploma qualified is essential – water operations/business administration/project management. Otherwise, substantial operational experience in the water/electricity/gas industry.
• Practical experience of Hardware configuration, Coding & FW management.
• Practical knowledge and experience of IoT technology, particularly in the areas of GPS, level, pressure and flow sensing applications.
• An understanding and exposure to SCADA, CCTV, Access Control, RTU & Communication systems.
• An understanding and exposure to Networks, PCs and Server / Client relationships.
• Strong analytical and problem-solving skills to identify and resolve engineering challenges
• Ability to interpret and create technical drawings, schematics, and specifications
• Solid project management and administration skills – Scoping, RFQ, RFI and evaluation stages then managing technical, financial and labour resources for successful project delivery.
• Advanced Finance/Procurement understanding and experience including Tenders, BCs, approvals, CAPEX & OPEX budgeting, POs, receipting and invoicing.
• Familiarity with cybersecurity standards and requirements within an Operational Technology environment, ensuring systems are secure and resilient.
• Excellent written and oral communication with the ability to work collaboratively within a team.
• Excellent organisational skills, with the ability to work autonomously with an attention to detail.
• Experience in data management, database administration and analysis. Proficiency in automating processes and enhancing system functionality would also be highly desirable.
• Current Driver’s License.

What's in it for you?

• A commitment to work-life balance with truly flexible working arrangements, including hybrid working and leave purchasing. 
• 15 weeks paid parental leave for all parents and paid super on unpaid parental leave 
• A range of benefits, including free on-site parking and cultural leave. 
• A great culture working in collaborative teams with strong work ethics. 
• Career focused learning and development opportunities. 
• The opportunity to be part of an organisation committed to environmental initiatives. 
• Enjoy modern office facilities with panoramic beachfront views. 

We're for everyone

We do meaningful work, but how we do it is just as important. We’re here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all.  We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work.  But it’s our people’s collective ambition, authenticity and differences that bring our culture to life. 

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we’re all different, we still share a common goal to deliver healthy water for life.  

We encourage applications from Aboriginal and Torres Strait Islander People, members of the LGBTIQ+ community, people with disability and from culturally diverse backgrounds. We aim to provide an inclusive and accessible workplace for everyone. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, or to learn more about the role, please contact: careers@southeastwater.com.au

Keen to make an impact?

Click here to check out the position description. We're accepting applications for this exciting opportunity until Wednesday 13th of November.

This is a level 5 position, with remuneration ranging from $112,377-$125,011 + Superannuation.

Visit southeastwater.com.au to learn more about us and how we serve our customers.