Systems Analyst Billing

Who are we?

We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring. 

The role

South East Water (SEW) is now seeking two seasoned System Analyst - Billings.   

• The role is responsible for understanding and defining change to SEW’s complex software applications and solutions.
• The role will require you to be involved across the complete systems development lifecycle, including, business analysis, enhancement, testing, deployment, support and administration of SEW's systems and platforms. 
• You'll also be responsible for the delivery of technical outcomes and small micro-projects.
• Finally, but equally important, you'll support all areas of the Business Technology Services team in the delivery of projects, application releases and development activities.

If you're someone with strong stakeholder and business engagement skills, are flourish when working with business stakeholders to prioritise requirements and provide input on business value and benefits when working on requirements management and scoping of new projects, then we absolutely want to hear from you!

Who are you?

In order to be considered for this role, candidates will require a degree-level qualification in Information Technology or a related area.  Related certifications would be advantageous.

Also required are the following key skills, knowledge and experience:

• Experience in developing solutions using Business Rules Engines (BRE), delivery of technical outcomes and providing application support.
• Exposure to billing platforms and integrated solutions, including billing engine, meter reading, payment processing and debt management.
• An understanding of customer journeys, billing processes and call centre activities.
• Demonstrated knowledge and some experience with Application Lifecycle Management principles.
  Demonstrated knowledge and some experience with Software Development and Testing principles and technologies
• Demonstrated knowledge and some experience with business process modelling and BPMN.
• Strong stakeholder and business engagement skills
• Proficiency with MS Office productivity tools such as Word, Excel, PowerPoint, etc.
• An understanding of database technologies particularly SQL Server, Progress and Oracle.

What's in it for you?

• A commitment to work-life balance with truly flexible working arrangements, including hybrid working and leave purchasing. 
• 15 weeks paid parental leave for all parents and paid super on unpaid parental leave 
• A range of benefits, including free on-site parking and cultural leave. 
• A great culture working in collaborative teams with strong work ethics. 
• Career focused learning and development opportunities. 
• The opportunity to be part of an organisation committed to environmental initiatives. 
• Enjoy modern office facilities with panoramic beachfront views. 

We're for everyone

We do meaningful work, but how we do it is just as important. We’re here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all.  We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work.  But it’s our people’s collective ambition, authenticity and differences that bring our culture to life. 

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we’re all different, we still share a common goal to deliver healthy water for life.  

We encourage applications from Aboriginal and Torres Strait Islander People, members of the LGBTIQ+ community, people with disability and from culturally diverse backgrounds. We aim to provide an inclusive and accessible workplace for everyone. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, or to learn more about the role, please contact: careers@southeastwater.com.au

Keen to make an impact?

Click here to check out the position description. We're accepting applications for this exciting opportunity until Wednesday 30 October 2024!

This role is remunerated at a Level 4, which is between $101,563 and $114,918 + super and offers are commensurate with the successful candidates' experience.

South East Water operates a 24/7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required

Visit southeastwater.com.au to learn more about us and how we serve our customers.