Senior Technical Business Analyst

Who are we?

We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.  

The role

The Senior Technical Business Analyst is responsible for delivering technical business analysis services across South East Water’s critical CRM (Salesforce) applications and solutions. The Senior Technical Business Analyst plays a vital part in enabling the organisation to meet its corporate objectives in customer service by driving efficiencies, resolving system defects, and ensuring the CRM provides a comprehensive 360-degree view of the customer to support effective enquiry resolution.

Day-to-day responsibilities will include, but are not limited to the following:

• Elicit, document, and manage functional and technical requirements for enhancements and projects across CRM (Salesforce) platforms.
• Collaborate with business and technical stakeholders to understand needs, identify gaps, and translate requirements into clear specifications and user stories.
• Perform end-to-end data mapping and support data migration, integration, and transformation efforts across systems.
• Support User Acceptance Testing (UAT) by developing test scenarios, coordinating testing activities, and validating that solutions meet business needs.
• Create detailed functional use cases, process flows, and technical documentation to support solution design and delivery.
• Work closely with developers, testers, and solution architects as part of Agile squad to ensure alignment between business needs and technical solutions.
• Promote continuous improvement and innovation in the delivery team, identifying and implementing opportunities to improve processes and practice.

Who are you?

The ideal candidate will have a minimum of three years’ experience as a Technical or IT Business Analyst, as well as the following skills and attributes:

• 3+ years’ experience delivering Salesforce solutions.
• Strong experience working with CRM platforms, ideally Salesforce, including knowledge of core objects, data structures, and user functionality.
• Certified as Salesforce Business Analyst/Functional Consultant (preferred).
• Demonstrated ability to elicit, document, and manage both functional and technical requirements across complex IT initiatives.
• Experience in end-to-end data mapping, system integration, and supporting data migration activities.
• Skilled in creating functional use cases, process flows, and technical documentation to support solution design and development.
• Experience coordinating and supporting User Acceptance Testing (UAT), including test planning, execution, and defect resolution.
• Strong stakeholder engagement skills with the ability to work effectively across business and technical teams.
• Familiarity with Agile delivery methodologies (Scrum, Kanban and SAFE) and tools (e.g., Jira, Confluence) is highly desirable.
• Strong analytical and problem-solving skills.

What's in it for you?

Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years.   

South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities. 

As a SEW employee, you can enjoy the following offerings from our benefits package: 

• Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.  
• Work-life balance with flexible working arrangements, including hybrid work options and leave purchasing.
• Life insurance and salary continuance. 
• 15 weeks paid parental leave and paid superannuation on eligible portions of unpaid parental leave. 
• Additional leave offerings, such as cultural and ceremonial leave and study leave.  
• Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room, an onsite cafe, and free parking. 
• Opportunity to be part of great initiatives involving the local community.  

This role is remunerated at a Level 5 and offers are commensurate with the successful candidates' experience.

We're for everyone

Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers.  

We are deeply committed to Diversity, Inclusion, and Belonging, and we encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people with disability and jobseekers of all ages and cultures. We aim to provide an inclusive, accessible workplace where everyone is welcome, safe, and celebrated. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please reach out to our Talent team at careers@southeastwater.com.au. 

Keen to make an impact?

Click here to check out the position description. We're accepting applications for this exciting opportunity until Thursday 5 June 2025! 

To be considered for this opportunity, you must hold unrestricted working rights for the period of employment at the time of application.  Successful candidates will also be required to undergo a number of pre-employment checks, including a police records check 

South East Water operates a 24/7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required. 

Visit southeastwater.com.au to learn more about us and how we serve our customers.