Property Development Team Leader

Who are we?

We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.  
 

The role

The Property Development Team Leader plays a pivotal role in helping South East Water (SEW) deliver exceptional service to the Property Development industry. This position ensures SEW’s technical and financial conditions are applied to servicing applications from property developers. You will lead and support a team in a dynamic, evolving environment with a strong focus on safety, customer experience, and continuous improvement.

Key Accountabilities

• Lead, coach, and develop team members to achieve strategic objectives and performance KPIs.
• Foster a high-performance culture through constructive leadership and engagement.
• Ensure staff training and knowledge remain current, embedding new policies and procedures effectively.
• Promote proactive safety practices and ensure compliance with all OH&S standards.
• Resolve escalated enquiries, identify solutions, and provide feedback to enhance customer experience.
• Drive process improvements by analysing customer feedback and implementing best practice initiatives.

This is a maximum term contract covering maternity leave. The contract is until 27th November 2026.

Who are you?

• 5+ years experience in a leadership role with a focus on managing teams.
• Excellent interpersonal, written and oral skills and a demonstrated capacity for excellent customer service.
• Ability to negotiate effectively at all levels within and outside the organisation to find win-win outcomes.
• Intermediate analytical and computer skills including word documents, spreadsheets and other work-related databases (ICE, GT Viewer, SWIFT, Property Connect etc).
• Advanced understanding of systems, processes, Acts & Regulations relating to all property connection and build over easement processes.
• Relevant experience in leading high complexity operational teams in a utilities industry will be highly regarded.

What's in it for you?

Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years.   

South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities. 

As a SEW employee, you can enjoy the following offerings from our benefits package: 

• Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.  
• Life insurance and salary continuance. 
• Additional leave offerings, such as cultural and ceremonial leave and study leave.  
• Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room, an onsite cafe, and free parking. 
• Opportunity to be part of great initiatives involving the local community  

This role is remunerated at a Level 5, which is between $115,748 - $122,323 + super and offers are commensurate with the successful candidates' experience. 
 

We're for everyone

Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers.  

We are deeply committed to Diversity, Inclusion, and Belonging, and we encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people with disability and jobseekers of all ages and cultures. We aim to provide an inclusive, accessible workplace where everyone is welcome, safe, and celebrated. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please reach out to our Talent team at careers@southeastwater.com.au. 
 

Keen to make an impact?

Click here to check out the position description. We're accepting applications for this exciting opportunity until Friday 28th November 2025!

To be considered for this opportunity, you must hold unrestricted working rights for the period of employment at the time of application.  Successful candidates will also be required to undergo a number of pre-employment checks, including a police records check.

South East Water operates a 24/7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required.

Visit southeastwater.com.au to learn more about us and how we serve our customers.