Policy Governance and Quality Officer
Who are we?
We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.
The role
We’re looking for a proactive and detail-oriented Policy Governance & Quality Officer to support the development, implementation and continuous improvement of our policy governance framework, Quality Management System (QMS) and document management practices. This role is instrumental in ensuring our policies, procedures and quality systems remain robust, compliant and aligned with legislative, regulatory and organisational requirements. Working closely with stakeholders across the business, you will drive policy and procedure governance maturity, build organisational capability and contribute to a culture of continuous improvement.
Key responsibilities include:
- Developing and implementing a Policy Governance Business Plan to strengthen and mature the organisation’s policy framework
- Supporting the ongoing maintenance and continuous improvement of the Quality Management System (QMS), including coordination of activities to maintain ISO 9001 certification
- Managing and maintaining the document management system (OpenText/Livelink) to ensure accuracy, accessibility, and compliance
- Partnering with stakeholders across South East Water to support effective policy development, review, and implementation
- Providing practical guidance and coaching to uplift the quality, consistency, and usability of policies and procedures
- Preparing clear and insightful reporting for senior leaders on management systems, policy status, compliance trends, and performance
Who are you?
You are a governance, compliance or quality professional who thrives in a structured and regulated environment. You enjoy working collaboratively, influencing stakeholders and driving practical improvements, with a quality focus, to strengthen organisational governance and performance.
To be successful, you will bring:
- 2–5 years’ experience in policy governance, compliance, risk, or assurance within a complex or highly regulated environment
- Demonstrated knowledge and hands-on experience in maintaining Quality Management Systems, including ISO 9001
- Proven experience developing, reviewing, and embedding policy frameworks, systems, and processes
- Strong understanding of legislative and regulatory requirements and their practical application to organisational policies and procedures
- Experience planning and delivering compliance reviews, audits, or assurance activities, including analysing findings and supporting effective remediation
- Experience working with document management systems or governance tools (e.g. OpenText/Livelink)
- Strong interpersonal and communication skills, with the ability to build relationships, provide credible advice, and influence outcomes
- Experience working in the public sector or within a highly regulated industry is desirable
What's in it for you?
Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years and a 2026 Finalist in the Work180 Equitable Workplace Awards ‘Flexible Working’ category.
South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities. As a SEW employee, you can enjoy the following offerings from our benefits package:
- Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.
- Work-life balance with flexible working arrangements, including hybrid work options and leave purchasing.
- Additional leave offerings, such as cultural and ceremonial leave and study leave.
- Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room and an onsite cafe.
- Limited free onsite and offsite car parking available, as well as pay-as-you-go parking options nearby.
- Opportunity to be part of great initiatives involving the local community.
This role is remunerated at a Level 5, which is between $115,748 and $122,323 + super and offers are commensurate with the successful candidates' experience.
We're for everyone
Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers.
We are deeply committed to Diversity, Inclusion, and Belonging, and we encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people with disability and jobseekers of all ages and cultures. We aim to provide an inclusive, accessible workplace where everyone is welcome, safe, and celebrated. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please reach out to our Talent team at careers@southeastwater.com.au.
Keen to make an impact?
Click here to check out the position description. We're accepting applications for this exciting opportunity until Tuesday 16th July 2026!
To be considered for this opportunity, you must hold unrestricted working rights for the period of employment at the time of application. Successful candidates will also be required to undergo a number of pre-employment checks, including a police records check.
South East Water operates a 24/7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required.
Visit southeastwater.com.au to learn more about us and how we serve our customers.