Plumbing Services Manager

Who are we?

We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.  

The role

Join our Connections Group within the Liveable Water Solutions branch, where we enable access to water and sewer networks while protecting the integrity of our infrastructure. Through collaboration, education, and a strong focus on safety and environmental health, we enhance experiences for our customers and communities. As Plumbing Services Manager, you’ll report to the Group Manager and play a pivotal role in overseeing complex hydraulic design and installation projects. A key focus of this role is contract management, ensuring our service delivery partners consistently meet performance, safety, and compliance standards across water connection activities.

• Contract Management & Governance: Lead performance monitoring, compliance auditing, management of monthly contract meetings and continuous improvement. Ensure contractor consistently meet agreed service levels, safety standards, and regulatory obligations.
• Service Delivery: Ensure quality, safety, and customer experience standards are upheld for our water connection services for Dry Tappings, Main to Meter, and Check Meter installations, through proactive issue resolution and collaboration with internal and external stakeholders.
• Performance & Compliance Monitoring: Develop and implement reporting tools to track service level agreements (SLAs) and performance metrics. Conduct inspections and audits to ensure compliance with technical standards, safety protocols, and regulatory requirements.

Who are you?

Your strong leadership and stakeholder engagement skills will be key to your success. You’ll also bring:

• Proven experience in contract management, including performance oversight, issue resolution, and commercial acumen.
• Extensive background in the plumbing and construction industry.
• In-depth knowledge of recycled water/non-drinking water legislation including legislation and regulatory requirements, including Environment Protection Authority requirements
• Strong understanding of national and state plumbing regulations and standards.
• Highly developed analytical and problem-solving skills.
• A commercial mindset with experience in business planning and financial management.

What's in it for you?

Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years.   

South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities. 

As a SEW employee, you can enjoy the following offerings from our benefits package: 

• Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.  
• Work-life balance with flexible working arrangements, including hybrid work options and leave purchasing.
• Life insurance and salary continuance. 
• 15 weeks paid parental leave and paid superannuation on eligible portions of unpaid parental leave.
• Additional leave offerings, such as cultural and ceremonial leave and study leave.  
• Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room, an onsite cafe, and free parking. 
• Opportunity to be part of great initiatives involving the local community  

We're for everyone

Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers.  

We are deeply committed to Diversity, Inclusion, and Belonging, and we encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people with disability and jobseekers of all ages and cultures. We aim to provide an inclusive, accessible workplace where everyone is welcome, safe, and celebrated. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please reach out to our Talent team at careers@southeastwater.com.au. 
 

Keen to make an impact?

Click here to check out the position description. We're accepting applications for this exciting opportunity until Friday 14th November 2025!

To be considered for this opportunity, you must hold unrestricted working rights for the period of employment at the time of application.  Successful candidates will also be required to undergo a number of pre-employment checks, including a police records check 

South East Water operates a 24/7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required. 

Visit southeastwater.com.au to learn more about us and how we serve our customers.