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Operations Officer

Who are we?

 

We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.  

 

The role

 

As an Operations Officer in the Digital Field Services team, you’ll play a key role in ensuring the accuracy and integrity of customer accounts, metering data, consumption records, and IoT device information. You’ll take ownership of complex operational matters from start to finish, resolving issues, safeguarding revenue, and enhancing the overall customer experience. This is a dynamic position where you’ll combine technical insight, problem-solving, and a strong customer focus to support our evolving digital capabilities.

A day in this role will involve:

  • Independently resolve meter data, metering asset, and IoT device issues by applying established procedures, decision frameworks, and delegation thresholds.
  • Help safeguard revenue by identifying at-risk accounts and data irregularities, initiating appropriate follow-up actions in line with established controls.
  • Take ownership of complex operational and customer account issues with professionalism, empathy, and clarity.
  • Develop tailored written communications where standard responses are not suitable, ensuring all correspondence is clear, compliant, and customer-focused.
  • Coordinate effectively with internal teams and external service providers to maintain data accuracy, enable asset access, and ensure timely completion of required works.
  • Contribute to operational initiatives by participating in process reviews, system enhancements, and pilot programs that drive efficiency and performance.
  • Collaborate across teams to support shared goals and ensure efficient and effective resolution of issues.

 

 

Who are you?

 

The ideal candidate will have:

 

  • Experience in a similar role such as Operations Support, Metering Services Support, Customer Operations Support
  • Proven ability to resolve operational and customer account issues with accurate and timely outcomes
  • Strong judgement when applying procedures and knowing when to escalate risks
  • Good analytical skills, with the ability to identify data issues, trends, and take corrective action
  • Clear and professional communication skills, both written and verbal, including handling complex customer situations
  • Ability to work effectively with internal teams and external providers to resolve issues and maintain data accuracy
  • Strong teamwork and knowledge-sharing mindset

 

What's in it for you?

 

Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years and a 2026 Finalist in the Work180 Equitable Workplace Awards ‘Flexible Working’ category.   

 

South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities.   As a SEW employee, you can enjoy the following offerings from our benefits package: 

 

  • Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.  
  • Work-life balance with flexible working arrangements, including hybrid work options and leave purchasing. 
  • Additional leave offerings, such as cultural and ceremonial leave and study leave.  
  • Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room and an onsite cafe.
  • Limited free onsite and offsite car parking available, as well as pay-as-you-go parking options nearby.
  • Opportunity to be part of great initiatives involving the local community.  

 

This role is remunerated at a Level 2, which is between $84,497 and $91,380 + super and offers are commensurate with the successful candidates' experience. 

 

We're for everyone

 

Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers.  

  

We are deeply committed to Diversity, Inclusion, and Belonging, and we encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people with disability and jobseekers of all ages and cultures. We aim to provide an inclusive, accessible workplace where everyone is welcome, safe, and celebrated. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please reach out to our Talent team at careers@southeastwater.com.au. 

Keen to make an impact?

 

Click here to check out the position description. We're accepting applications for this exciting opportunity until Friday 2nd July 2026!

  

To be considered for this opportunity, you must hold unrestricted working rights for the period of employment at the time of application.  Successful candidates will also be required to undergo a number of pre-employment checks, including a police records check 

 

South East Water operates a 24/7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required. 

 

Visit southeastwater.com.au to learn more about us and how we serve our customers. 
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