Metering Officer

Who are we?

We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.  

The role

The Metering Officer is a key member of the Metering team responsible for the timely and accurate processing of a variety of operational tasks that contribute significantly to billing accuracy and the subsequent delivery of the best customer experience. 

Tasks include:

• Process meter reading exceptions, maintain records of customer accounts and metering data for ready access, investigates and resolves customer bill/meter enquiries and complaints, makes adjustments to customer accounts, prints duplicate bills, all according to standard procedures and quality system guidelines.
• Reviews customer consumption data to determine proper amount for bills, which may require estimation or follow up action due to rejection by billing system or meter reading system audit failure.
• Answers customer correspondence in connection with meters, bills, recycled water, dialysis, or accounting procedures, all according to standard procedures and quality system guidelines however, occasionally requiring use of individual judgment.
• Responds to telephone contact with customers to obtain or give information of a more complex metering and billing nature usually passed from the contact centers and often requiring a more thorough knowledge of procedures where the consequence of error is more significant.
• Compiles special letters which can be variations of standard letters, and which involve familiar information 

This is a 12 month maximum term contract and we are hiring for 2 positions. 

Who are you?

• A good understanding of how meters function.
• Strong numeracy skills in regard to statistics, financial reporting, account adjustments and meter flow rates. 
• Excellent customer service skills for written and verbal communication for letter writing, telephone enquiries, building relationships with suppliers and key stakeholder management.
• Demonstrated experience and knowledge of forms, documents, and procedures employed to process billing and metering adjustments and to then have the ability to make sound decisions in a manner consistent with the essential job functions.
• Familiarity with MS Office Suite and and ability to utilise computerised databases for data entry, analysis, and retrieval.
• Familiarity with SEW system– HiAffinity and Pulse and other metering related systems is highly desirable. 

What's in it for you?

Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years.   

South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities. 

As a SEW employee, you can enjoy the following offerings from our benefits package: 

• Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.  
• Life insurance and salary continuance. 
• 15 weeks paid parental leave and paid superannuation on eligible portions of unpaid parental leave.
• Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room, an onsite cafe, and free parking. 
• Opportunity to be part of great initiatives involving the local community  

This role is remunerated at a Level 2, which is between $84,497 - $91,380 + super and offers are commensurate with the successful candidates' experience.
 

We're for everyone

Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers.  

We are deeply committed to Diversity, Inclusion, and Belonging, and we encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people with disability and jobseekers of all ages and cultures. We aim to provide an inclusive, accessible workplace where everyone is welcome, safe, and celebrated. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please reach out to our Talent team at careers@southeastwater.com.au. 

Keen to make an impact?

Click here to check out the position description. We're accepting applications for this exciting opportunity until Wednesday 5th November 2025!

To be considered for this opportunity, you must hold unrestricted working rights for the period of employment at the time of application.  Successful candidates will also be required to undergo a number of pre-employment checks, including a police records check 

South East Water operates a 24/7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required. 

Visit southeastwater.com.au to learn more about us and how we serve our customers.