Digital Enhancements Business Analyst

Who are we?

We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.  

The role

Our career options are as diverse as our people, we all have an important role to play! 

A unique opportunity is now up for grabs to join the Liveable Water Solutions Division at South East Water, for a 6-month parental leave replacement position as Digital Enhancement Business Analyst.  Collaborating with the Customer Connections and Land Development Teams, not only to support the replacement of inhouse systems ICE and PropertyConnect, but you will also contribute to the continuous improvement efforts for the New Connections project.

The Digital Enhancement Business Analyst will run workshops to drive blue sky thinking within the business unit groups and think strategically to analyse, define, and communicate requirements, ensuring that solutions are delivering value for the business and our customers.  The successful applicant will be an effective collaborator with great interpersonal skills and will work alongside a small team of likeminded business analysts and Customer Connections subject matter experts.

Who are you?

In order to be successful in this role, candidates will require the following skills, experience and knowledge:

• A tertiary qualification or Degree in Business Analysis or equivalent Business Analyst experience (3-5 years)
• Experience in the capture and development of requirements, process improvement design and process mapping.
• Proficient in the use of agile project management tools including Jira, Confluence, Visio and Xray and agile project management experience
• Proven ability to facilitate and run workshops, process mapping, procedural documentation, perform post implementation reviews.
• An ability to think strategically - bringing people, requirements and project elements together.
• Previous experience in business transformation programs.
• Strong communication skills demonstrating an ability to influence outcomes.
• Exceptional written and verbal skills.

What's in it for you?

Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years.   

South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities. 

As a SEW employee, you can enjoy the following offerings from our benefits package: 

• Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.  
• Life insurance and salary continuance. 
• Additional leave offerings, such as cultural and ceremonial leave and study leave.  
• Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room, an onsite cafe, and free parking. 
• Opportunity to be part of great initiatives involving the local community  

This role is remunerated at a Level 4, which is between $104,610 and $112,447 + super and offers are commensurate with the successful candidates' experience. 

We're for everyone

Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers.  

We are deeply committed to Diversity, Inclusion, and Belonging, and we encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people with disability and jobseekers of all ages and cultures. We aim to provide an inclusive, accessible workplace where everyone is welcome, safe, and celebrated. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please reach out to our Talent team at careers@southeastwater.com.au. 

Keen to make an impact?

Click here to check out the position description. We're accepting applications for this exciting opportunity until Monday 15th September 2025!

To be considered for this opportunity, you must hold unrestricted working rights for the period of employment at the time of application.  Successful candidates will also be required to undergo a number of pre-employment checks, including a police records check 

 
South East Water operates a 24/7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required. 

Visit southeastwater.com.au to learn more about us and how we serve our customers.