Customer Excellence Officer

Who are we?

We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.  

The role

We are excited to welcome a new group of Customer Excellence Officers to our team who are proudly providing leading edge customer service delivery across South East Waters major customer contact channels!
 
Working within the Accounts team you will be taking inbound calls, providing support and guidance to our diverse customer base within the local community.  
 
As a critical connection point between South East Water and customers, you will have the opportunity to work with a great bunch of supportive, committed, customer-focused individuals who have a passion to create a positive and consistent experience for every customer, through every interaction.
 
We have a number of opportunities available and applicants who successfully pass the initial screening will receive an invitation to participate in an assessment centre scheduled for Wednesday 18 June 2025.  Those who are selected will be required to start in the position on Monday 7 July 2025. 
 
Each role offers:

• Full time hours - shift work roster between 8:00am and 6:30pm.
• Permanent role with access to SEW benefits package.
• Hybrid environment – a combination of working from home, as well as in our Frankston office following a fully office-based training period and when performance meets expectations.

Who are you?

Your positive, friendly attitude will allow you to create purposeful relationships with our customers. A keen listening ear with a desire to help others will see you succeed in providing assistance, resolving issues and anticipating the future needs of our customers.
 
In addition, you will also be:

• An excellent communicator with demonstrated experience providing high quality customer service.  
• A punctual and reliable team player.
• Tech-savvy and able to work effortlessly across multiple IT platforms and simultaneous tasks.
• Able to adapt to show flexibility in a fast-paced, energetic environment where priorities can change.
   

What's in it for you?

Working at South East Water means you can enjoy a wealth of benefits, starting with the chance to be part of an organisation deeply committed to environmental initiatives and sustainability; one who has been recognised as one of the top 101 Workplaces for Women in Australia by Work180 for the past two consecutive years.   

South East Water cultivates a dynamic culture that emphasises collaboration and strong work ethics, supported by career-focused learning and development opportunities. 

As a SEW employee, you can enjoy the following offerings from our benefits package: 

• Access to My Fitness Passport, an Employee Assistance Program (EAP), annual flu shots, and health checks.  
• Work-life balance with flexible working arrangements, including hybrid work options and leave purchasing. 
• Life insurance and salary continuance. 
• 15 weeks paid parental leave and paid superannuation on eligible portions of unpaid parental leave. 
• Additional leave offerings, such as cultural and ceremonial leave and study leave.  
• Head office with modern facilities and panoramic beachfront views, a separate parents' room, a prayer and meditation room, an onsite cafe, and free parking. 
• Opportunity to be part of great initiatives involving the local community  

This role is remunerated at a Level 1, which is between $63,248 and $66,577 + super and offers are commensurate with the successful candidates' experience. 
 

We're for everyone

Our people are as diverse as the communities we serve. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers.  

We are deeply committed to Diversity, Inclusion, and Belonging, and we encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people with disability and jobseekers of all ages and cultures. We aim to provide an inclusive, accessible workplace where everyone is welcome, safe, and celebrated. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please reach out to our Talent team at careers@southeastwater.com.au. 

Keen to make an impact?

Click here to check out the position description. We're accepting applications for this exciting opportunity until Wednesday 4 June 2025! 

To be considered for this opportunity, you must hold unrestricted working rights for the period of employment at the time of application.  Successful candidates will also be required to undergo a number of pre-employment checks, including a police records check 

South East Water operates a 24/7 service environment. Whilst this role does not involve after-hours rostered duty, all employees may be required to provide out of hours support from time to time as required. 

Visit southeastwater.com.au to learn more about us and how we serve our customers.