About us


At South East Water, we deliver healthy water for life. We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.87 million people who rely on us every day and every night. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.


About the role


We’re excited to welcome a new group of Customer Contact Officers to our team.  All positions will be part-time, 12-month fixed term opportunities, with a view to permanency based on performance and operational requirements.  These part-time positions will be expected to work a minimum of 20 hours per week with an expectation to be able to support the team by working additional shifts when necessary.


The Customer Contact team are the critical point of connection between South East Water and customers. Our team of passionate Customer Contact Officers provide information and support to customers through multiple channels, including voice and digital. Creating a positive and consistent experience for every customer through every interaction is at the heart of what we do.


As a Customer Contact Officer, you will create purposeful relationships with our customers to understand their immediate requirements and anticipate future needs. You will provide advice, assistance and support to customers related to accounts, payments, water usage and metering enquiries.


The Customer Contact team is a fast paced, energetic environment where priorities can change frequently based on the demands of our customers. High levels of adaptability and flexibility are required enabling our team to change and adjust fluently as business priorities vary.


About you


Your passion for delighting customers and ability to communicate effectively through multiple channels will assist you resolving enquiries and creating a positive experience for our customers. To ensure your success you will have:  


  • Demonstrated experience providing high quality customer service in a fast-paced environment
  • Experience providing services across voice platforms with digital experience (live chat and case work) highly advantageous
  • The ability to work both effectively as part of a team, whilst demonstrating a high level of drive and initiative to work effectively autonomously
  • Intermediate computer skills, including the ability to competently navigate multiple software platforms simultaneously
  • Excellent communication skills with a demonstrated ability to articulate complex information to diverse audiences (individual or groups) both in verbal and written form
  • Completed secondary education (VCE or equivalent), customer service studies or equivalent work experience in related fields


What we offer


  • A commitment to work-life balance, including hybrid working and an attractive salary of $61,462 (pro-rata).
  • A range of benefits, including free on-site parking and cultural leave.
  • A great culture, working in collaborative teams with strong work ethics.
  • Great learning and development opportunities.
  • The opportunity to be part of an organisation committed to environmental initiatives.
  • Enjoy a combination of modern office facilities with panoramic beachfront views, and working from home with all equipment supplied.


Our culture


We’re committed to providing an inclusive, diverse and equitable workplace that represents the community we serve. We strongly encourage applications from Aboriginal and Torres Strait Islander people, members of the LGBTIQ+ community, people with disability and from culturally diverse backgrounds.


We believe great teams do great work. We are ambitious, we work hard and we back one another. We embrace diversity, we challenge ourselves and demand the best, because that’s what our colleagues, customers and communities deserve. We provide flexible opportunities to work, learn and grow, supporting, encouraging and inspiring you every day.


If you would like to speak with an Aboriginal person about this opportunity and working at South East Water, please contact Kirsty Bell, Aboriginal Cultural and Employment Advisor, on 0459 470 385.


Position description


Click here to view a copy of the position description.

Applications for the role of Customer Contact Officer must be submitted no later than Monday 19 September 2022.

Previous applicants need not apply.